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Frequently Asked Questions (FAQ)


Below are listed the most commonly asked questions about Wood Burning and Multi-Fuel stoves. If you can't find the answer below then please get in contact

Wood - Logs

The quality of logs you are burning will have a major impact on how well your new stove will perform. Poorly seasoned logs will not burn well and will often cause the glass to smoke up and the chimney to tar up, increasing the risk of chimney fires. You will also burn many more logs, as energy is wasted in driving off the moisture in the logs.

You can buy kiln dried logs from us by the bag or pallet, alternatively you can buy logs from a local supplier, generally these logs will require seasoning to get the best results.

Wood - Seasoning

To season logs they should be cut to length, split to about 4" / 100mm across and stored under cover where the sun and wind can get at them. A closed shed, or garage will not give the desired results.

You can burn most logs, but hard woods such as Oak will take several years to season properly, whereas Ash or Beech can be seasoned within one good summer.


At Focus Stoves we go to great lengths to ensure that your stove is installed as safely as possible, but stoves run extremely hot and you need to fit a suitable guard if there are children present. You will also have to make sure that flammable items such as logs and soft furnishings are not kept too close to the stove.

Some stoves will require an Air Vent, this should Never be blocked.

How often should I sweep my chimney?

Your chimney should be swept at least once a year. Even if it has been fitted with a liner. Your chimney sweep should be registered with NACS, Guild of Master Chimney Sweeps, or Association of Professional and Independent Chimney Sweeps and they should be able to service your stove at the same time.

Please get in touch if you would like us to recommend a sweep.

Do I require a Carbon Monoxide Alarm?

YES, a Carbon Monoxide Alarm will be fitted at installation. The alarm will have a seven year battery life and should be tested by you every month.

Lighting the fire for the first time!

During the first burn you will get a strong smell from the paint on the stove and flue pipe, you may see visible smoke which can even set off smoke alarms.

The smell and smoke from the first lighting is unpleasant, but is non toxic. Before you light your stove for the first time you should close the doors to the rest of the house and open the windows in the room.

To light the fire you will need paper, or some other form of fire lighters, kindling and seasoned logs.

Generally stoves have a control for the lower air (under grate) and a control for the air wash. When lighting your stove both should be fully open, and some stoves will need for the door to be left slightly open as well.

Lightly scrunch up the paper and place it in the stove (or you can use firelighters) loosely stack kindling over the paper and light.

As the fire gets going and is burning well, you can now shut the door and when the fire is well established start by adding about three logs, as the logs begin to burn well progressively close first the lower air control and when the fire is burning hot (the thermometer, if suitable for your fire, is in the gold zone) close the upper-air vent to about 25%.

Run your fire so there is always a bright glowing fire with flames, if you try to run your stove at a low temperature the glass will smoke up (blacken) and will not burn efficiently.

Once the fire begins to burn down add more logs, if they don't catch within a minute or so, open the air control briefly to get them going again.

Always keep your thermometer in the gold zone.

Cleaning your Stove

To Keep the stove surface clean you should follow the manufacturers instructions and guides, but usually a soft brush works well.

To clean the glass of your stove you can polish it with newspaper, if that doesn't work try wet newspaper, or a cloth dipped in ash to make a paste, then polish the glass again with a dry newspaper. For more stubborn deposits we can supply you with chemical cleaners.

When burning wood, the ash should be removed either with the ash pan, or a shovel when it interferes with the loading of the logs. normally between one and four weeks between empties. Always leave at least 1" (25mm) of ash over the grate or base of the stove.

When burning solid fuel the ash will need to be emptied every day.

Enjoy your stove and if you have any further questions please give us a call or get in touch..